Contact Us

Need help with your order or have a question about AERLORA?

We’re here to help.

Customer Support

Email: support@aerlora.com

Please include your order number if your message is related to an existing order.

Typical Response Time

We usually respond within 1–2 business days.

During weekends, holidays, or busy periods, response times may be slightly longer.

For Order Questions

Please contact us if you need help with:

- Order confirmation
- Shipping updates
- Tracking information
- Product questions
- Returns or refunds
- Damaged or incorrect items

Before contacting us about tracking, please allow a short time for tracking information to update after your shipping confirmation email is sent.

Business Information

AERLORA is an independent comfort brand focused on practical, modern sitting comfort for work, travel, driving, and everyday living.

For customer service inquiries, please contact:

support@aerlora.com