Return & Refund Policy

We want you to feel confident when shopping with AERLORA. If you are not fully satisfied with your purchase, please contact us and we will do our best to help.

Return Window

You may request a return within 30 days after receiving your order.

To start a return, please contact us at support@aerlora.com with your order number and the reason for your return request.

Return Conditions

To be eligible for a return, the item should be:

- In its original condition
- Clean and undamaged
- With its original packaging and accessories, if applicable
- Not heavily used, altered, washed, or damaged by misuse

Because AERLORA products are personal comfort items, we reserve the right to refuse returns that are clearly used, damaged, stained, or not in resellable condition.

Return Shipping

Unless the item is defective, damaged, or incorrect, customers are responsible for the return shipping cost.

We recommend using a trackable shipping service, as we cannot guarantee that we will receive your returned item.

Damaged, Defective, or Incorrect Items

Please inspect your order when it arrives.

If your item is damaged, defective, or not what you ordered, please contact us within 7 days of delivery at support@aerlora.com

Please include:

- Your order number
- A clear photo or video of the issue
- A photo of the shipping package, if relevant

After reviewing your case, we may offer a replacement, partial refund, or full refund depending on the situation.

Refunds

Once your return is received and inspected, we will notify you by email.

If your refund is approved, it will be processed back to your original payment method.

Please note that it may take several business days for your bank or payment provider to post the refund to your account.

Non-Returnable Items

We cannot accept returns for:

- Items damaged by misuse or improper handling
- Items with obvious signs of heavy use
- Items that are stained, washed, altered, or missing important parts
- Gift cards, if applicable

Order Cancellation

If you need to cancel your order, please contact us as soon as possible.

If your order has not yet been processed or shipped, we will try our best to cancel it.

If your order has already been shipped, it cannot be cancelled, but you may request a return after receiving it.

Contact

For any return or refund questions, please contact:

support@aerlora.com