Shipping Policy

At AERLORA, we do our best to process and ship every order carefully and efficiently.

Order Processing Time

Orders are usually processed within 2–4 business days after payment is confirmed.

During peak seasons, holidays, or promotional periods, processing may take slightly longer. If there is any unusual delay with your order, we will contact you by email.

Estimated Delivery Time

Estimated delivery time is usually 5–12 business days after your order has been shipped.

Delivery times may vary depending on your country, local customs clearance, weather conditions, courier delays, or other factors beyond our control.

Shipping Areas

We currently ship to selected international destinations.

If your country or region is unavailable at checkout, it means we are temporarily unable to ship there.

Shipping Fees

Shipping fees, if applicable, will be shown clearly at checkout before you complete your order.

From time to time, AERLORA may offer free shipping promotions or bundle-based shipping benefits.

Order Tracking

Once your order has been shipped, you will receive a shipping confirmation email with tracking information.

Please allow a short time for tracking updates to appear after the shipping label is created.

Incorrect Shipping Information

Please make sure your shipping address is complete and accurate before placing your order.

AERLORA is not responsible for delays, failed deliveries, or lost packages caused by incorrect or incomplete shipping information provided by the customer.

Customs, Duties & Taxes

Depending on your destination country, your order may be subject to customs duties, taxes, or import fees.

These charges are determined by your local customs authority and are the responsibility of the customer, unless otherwise stated at checkout.

Lost or Delayed Packages

If your package appears to be delayed, please contact us and we will help check the status with the carrier.

If a package is confirmed lost by the carrier, we will review the case and offer a suitable solution, such as a replacement or refund, depending on the situation.

Contact

If you have any questions about shipping, please contact us at:

support@aerlora.com